JOIN A WINNING TEAM
Here at Ashgates IT we pride ourselves on treating everyone as an individual, helping you to build the career you deserve.
We look for people who are committed, motivated and want to succeed.
As a progressive, fast-growing IT Services provider with superb modern offices at Pride Park in Derby, we are proud of our staff development programme and supportive, friendly work environment.
We offer real scope for independent ideas and involvement in developing our business.
We recognise and value the contribution each of our people make to Ashgates IT.
Our team culture encourages all our people to contribute to Ashgates, enhancing the diverse environment in which we work and the solutions and best practice we provide for clients. We recruit people on the potential they show for the future, drawing on the widest possible range of talents and backgrounds to bring fresh perspectives. Collaborating with a supportive team of professionals allows all our people the best possible platform to develop their careers.
Our Benefits
Our long standing relationships with our clients is based upon our ability to retain our people who deliver continuous performance year on year. In appreciation of that performance we recognise our people’s achievements tailoring benefits year or year.
Current Vacancy
Job Description: Tier 1 / Tier 2 Service Desk Engineer
Position Overview
We are seeking an experienced Tier 1 / Tier 2 Service Desk Engineer to join our thriving and fast-paced Service Desk operation at our Derby office. This role focuses on delivering exceptional IT support to one key client with offices nationwide, while maintaining flexibility to handle other service desk tasks as required.
Key Responsibilities
- Incident Management: Diagnose, troubleshoot, and resolve technical issues, including hardware, software, and networking problems.
- Microsoft 365 Administration: Provide advanced support for Microsoft 365 services such as Teams, Exchange Online, SharePoint, and OneDrive.
- Network and Firewall Support: Configure and troubleshoot routers, firewalls, and other network infrastructure.
- Azure and Entra ID (Desirable): Assist with Azure cloud services and Entra ID identity management tasks where applicable.
- Documentation: Maintain accurate records of incidents, solutions, and client interactions using ticketing systems.
- Collaboration: Work closely with internal teams to escalate unresolved issues and ensure seamless service delivery.
- Process Improvement: Identify recurring issues to recommend process enhancements or preventive solutions.
Requirements
- Minimum of 3 years of experience in an IT support role within a service desk or managed service provider environment.
- Strong technical expertise in Microsoft 365 administration.
- Experience with networking technologies (routers and firewalls).
- Desirable experience in Azure cloud services and Entra ID.
- Proven ability to diagnose and resolve complex technical issues across hardware, software, and network systems.
- Excellent communication skills with a customer-focused mindset.
- Ability to work independently in a fast-paced environment while managing multiple priorities.
Desired Attributes
- Strong problem-solving skills with attention to detail.
- A proactive approach to identifying opportunities for service improvement.
- Familiarity with ITIL practices or similar frameworks is advantageous.
Benefits
- Competitive salary based on experience.
- Opportunities for professional development and certifications.
- Flexible working arrangements where possible within the demands of the role.
This is an excellent opportunity for an experienced IT professional looking to make an impact within a dynamic team while focusing on delivering outstanding service to a key client.
Apply now to join our Derby-based team – email jobs@ashgatesit.co.uk
Closing Date 25 April 2025.
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