Monday - Friday:

08:00 - 17:30

Call us:

(01332) 922199
Frequently asked questions

We are yet to come across an IT provider who is determined and focused as we are to provide the very best level of client service and the very best technical support and service delivery, who will always go the extra mile, to ensure their clients are more than satisfied. We are also uniquely positioned, in the Ashgates Group, to be aware of how businesses run and what it takes to make a great business, therefore we are uniquely able to deliver our IT Service, in-line with your objectives.

Ashgates IT will collate all the information about your current IT infrastructure & services, working with you & your outgoing IT Provider, to manage the project of IT Service migration. We will present you with a Project Plan for the migration, with scheduled milestones & handover points. We will communicate with you outgoing provider on your behalf, meaning there is no hassle involved for you. We will provide you with a weekly update on the project and an ongoing status snapshot, to ensure the project timescales remain on-track.

We do not believe in tying clients down with lengthy contracts. Our client service should speak for itself. In the rare even that you should wish to leave your agreement with us, all of our contracts come with a 90 day notice period. This allows us enough time to ensure all of our services are closed down correctly and that we work with your new provider to support a smooth transition. Any products that have been purchased for a longer, committed period, for example an annual or 3 year subscription will still be payable until the end of the period.

Jon Woliter (Director) and Jamie Blount (Service Desk Manager), will be you points of contact, for managing your relationship with us. Jon has been with the firm for over 19 years, so we can guarantee that you will get a consistent long lasting relationship with us.

Our Service Desk is structured to ensure you get the very best person for each and every issue or request. No one person can be an expert in every field, therefore rather than have a dedicated Engineer, our Engineers become Service Owners for each and every technology that we support, therefore when you get an issue or request with a certain solution, we can guarantee that you'll get the very best person for the job each time!

Yes, when you begin working with us, you will receive a welcome pack, that will contain our support call logging procedure and access to our Service Desk phone number - that will put you straight through to our Service Desk Technicians who will be more than happy to help. During busy periods, in the unlikely event that one of our team cannot answer, you will be able to leave a voicemail that will automatically create a ticket for you in our Service Desk system.

All of our Support Agreements are bespoke to our clients individual needs, so the elements that are covered will be clearly and specifically laid out in the agreement, in an easy to understand fashion.

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